These Subscription Terms govern all recurring orders placed through our website. By purchasing a subscription, you agree to these Subscription Terms in addition to our Terms of Service, Privacy Policy, and Refund Policy.
How Subscriptions Work
When you purchase a subscription from Mylk Labs, you are signing up for recurring deliveries of the product(s) you select at the delivery frequency you choose.
Current delivery frequency options include:
- Every 1 Month
- Every 2 Months
- Every 3 Months
Your subscription will automatically renew and your selected payment method will automatically be charged at the frequency you selected unless and until you cancel your subscription.
Subscribers currently receive 5-15% off eligible subscription orders.
Subscription discounts, promotions, pricing, and eligible products may change at any time.
Billing & Renewal
Your first subscription order will be charged immediately at checkout.
Future recurring orders will automatically process according to the delivery schedule selected at the time of purchase unless modified or canceled by you before your next order is processed.
There are:
- no minimum purchase obligations
- no long-term commitments
- no cancellation fees
- no prepaid subscription requirements
You may cancel your subscription at any time.
Managing Your Subscription
You may manage your subscription at any time through your online customer account portal.
Customers may:
- skip shipments
- pause subscriptions
- swap products or flavors
- update billing information
- change delivery frequency
- cancel subscriptions
Customers may also contact us directly for assistance with subscription management or cancellation.
Email: support@mylklabs.com
Cancellation Policy
Subscriptions may be canceled at any time with no strings attached.
Cancellation requests submitted before the next recurring order is processed will prevent future charges for that order cycle.
Once an order has been processed or shipped, it may no longer be canceled. However, customers may remain eligible for assistance under our Love It or Your Money Back and Refund Policy.
Customers may cancel:
- online through their account portal
- by emailing us at support@mylklabs.com
During the cancellation process, we may present customers with the option to pause their subscription, skip shipments, or accept promotional offers or discounts.
Customers remain free to continue canceling their subscription at any time during this process.
Pricing & Price Changes
Subscription pricing, discounts, shipping rates, and product availability may change over time.
If we make changes to pricing associated with an active subscription, we will notify customers in advance using the email address associated with the subscription account.
Continued participation in the subscription program after a pricing change takes effect constitutes acceptance of the updated pricing.
Shipping & Fulfillment
Most subscription orders are processed within 1–2 business days.
Shipping and fulfillment times are estimates and may occasionally be delayed due to:
- inventory availability
- production delays
- carrier disruptions
- weather events
- holidays
- high order volume
- circumstances outside our reasonable control
If we anticipate a significant delay exceeding approximately one week, we will make reasonable efforts to notify affected customers and provide available options, including waiting for fulfillment or canceling the affected order.
Shipping Charges
Subscription orders are subject to the same shipping rates and policies as standard one-time purchases.
Current shipping rates (in cont. US):
- Orders under $40: $6.99 shipping
- Orders over $40: Free shipping
Shipping rates and promotional thresholds may change at any time.
Failed Payments
If a recurring payment cannot be successfully processed, we may attempt to reprocess the payment method on file and/or notify the customer to update their payment information.
Subscriptions may be paused or canceled if payment issues are not resolved.
Notifications & Communications
By enrolling in a subscription, customers may receive transactional communications related to their subscription, including:
- order confirmations
- recurring renewal notifications
- shipment confirmations
- failed payment notifications
- cancellation confirmations
- important account or pricing updates
Customers who separately opt into marketing communications may also receive promotional emails and SMS messages.
Love it or Your Money Back & Refunds
If you don’t love the flavor, we can offer a refund on your first purchase (up to one 6-pack or 6 cups). Just contact our Customer Support team: support@mylklabs.com
Refunds are issued to the original payment method used at checkout.
Certain limitations and exceptions may apply, including suspected fraud, misuse, or purchases made through unauthorized third-party sellers.
Products purchased through third-party retailers may be subject to that retailer’s policies and procedures.
For complete details, please review our Refund Policy.
Changes to These Terms
We reserve the right to update or modify these Subscription Terms at any time.
Any material changes will become effective upon posting to this page unless otherwise required by law.
Continued participation in the subscription program after changes take effect constitutes acceptance of the revised terms.
Contact Us
Email: support@mylklabs.com